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41-2031.00 - Retail Salespersons

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel in a retail establishment.

Following are examples of the tasks required for a retail salesperson position. For more detailed information including knowledge, skills, abilities, work activities, work context, job zone, interests, work values, work needs, and related occupations, visit the O*Net web site at http://online.onetcenter.org/report?r=1&id=435


  • Greet customers and ascertain what each customer wants or needs.

  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

  • Compute sales prices, total purchases and receive and process cash or credit payment.

  • Maintain records related to sales.

  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

  • Answer questions regarding the store and its merchandise.

  • Describe merchandise and explain use, operation, and care of merchandise to customers.

  • Ticket, arrange and display merchandise to promote sales.

  • Prepare sales slips or sales contracts.

  • Place special orders or call other stores to find desired items.

  • Demonstrate use or operation of merchandise.

  • Clean shelves, counters, and tables.

  • Exchange merchandise for customers and accept returns.

  • Bag or package purchases, and wrap gifts.

  • Help customers try on or fit merchandise.

  • Inventory stock and requisition new stock.

  • Prepare merchandise for purchase or rental.

  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.

  • Estimate and quote trade-in allowances.

  • Estimate cost of repair or alteration of merchandise.

  • Estimate quantity and cost of merchandise required, such as paint or floor covering.

  • Rent merchandise to customers.

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Revised: Friday, 14 November 2008 11:42 AM